Moscow, September 8, 2015. — Ministry of Telecom and Mass Communications finalized development of draft governmental order clarifying rules of telecom services delivery and other legal acts regulating data transmission and telecom services delivery. Draft order “On introducing amendments to certain legal acts of the Government of Russia” was published on the Federal portal of draft legal acts for evaluation of regulatory impact.
Draft order enables telecom operators to inform subscribers about introduction of new tariffs on telecom services and other data on telecom services via Internet. Information can be delivered via e-mail upon the request of subscriber. These amendments concern telematics communication services, data transmission services, television and radio broadcasting.
These amendments will fix existing practice of citizens’ informing. Previously legislative acts obliged telecom operators to inform subscribers about all changes via mass media. However, it didn’t fit existing practice. Informing via Internet is one of key mechanisms for citizens’ informing.
There are also alternative ways of informing and delivery of additional information on telecom services via e-mail or in personal account of subscriber.
“Telecom operator will be obliged to allocate information on terms of failures repair on their website. Subscribers will be also able to submit an application on conclusion of agreement on delivery of telecom services online,” said Mikhail Bikovsky, Deputy Director of Department for Radio Frequencies and Communication Networks Regulation.
If date of services commencement is not established in the contract it starts on the tenth day from the moment when telecom operator reported operator of database of ported numbers on conclusion of agreement on delivery of telecom services. New services will be delivered not earlier than the date of termination of previous contract with other telecom operator. It concerns subscribers that purchase services for state and municipal needs and certain enterprises, pointed out in legal acts.