Moscow, November 26, 2015. — Ministry of Telecom and Mass Communications of the Russian Federation reports about amendments to the order of sending and considering applications on decisions of public authorities. Corresponding order was signed by Dmitry Medvedev and published on the website of the Government of Russia.
Complaints, delivered to public authorities via the Federal state information system of prejudicial appealing require obligatory consideration. In case of order and terms violation public official should pay penalty in amount from 20 to 30 thousand rules according to the article 5.63 of the Administrative Violations Code.
Starting from 2015 citizens of Russia can use prejudicial form of complains on decisions and activities of public officials of the Federal executive authorities and state non-budgetary funds while delivering public services. It’s a separate portal integrated in e-government infrastructure. Complains can be delivered by citizens registered in the Unified System of Identification and Authentication (USIA).
Introduction of the Federal state information system of prejudicial appealing enabled creation of the unified register of complaints. It will provide control over consideration of applications.
57 from 61 Federal executive authorities, delivering e-government services are connected to the system. Other public authorities should be connected in short terms.